This policy describes how cancellations, reschedules and refunds are handled on DHURANDHAR. All refunds are processed to the original payment method via Razorpay. Transaction reference IDs are visible in Account → Bookings.
1. Pandit bookings (Sanskar, Sansaar Puja)
| Time before muhurta | Refund |
|---|---|
| More than 72 hours | 100% refund |
| 24 - 72 hours | 75% refund |
| 4 - 24 hours | 50% refund |
| Less than 4 hours / no-show | No refund |
Samagri (materials) charged separately and already procured by the pandit are non-refundable once purchased.
2. Temple offerings (Darshan, Prasadam, Donations)
- Darshan slots: non-refundable once issued; reschedule allowed 24 hours before slot subject to availability.
- Prasadam: refund only if the parcel is undelivered or damaged in transit (report within 48 hours of delivery).
- Donations: voluntary and non-refundable, in line with Income Tax §80G rules where applicable.
3. Yatra (Pilgrimage packages)
| Days before departure | Refund |
|---|---|
| 30+ days | 90% refund |
| 15 - 29 days | 50% refund |
| 7 - 14 days | 25% refund |
| Less than 7 days | No refund |
Air/rail tickets and hotel bookings follow the operator's own cancellation policy and may be non-refundable.
4. Sampada commerce (physical goods)
- Cancellation is free until the order is dispatched.
- Returns are accepted within 7 days of delivery for damaged, defective or wrong items.
- Idols, deities, kumkum, and consecrated items cannot be returned unless damaged in transit due to their sacred nature.
- Refund initiated within 3 business days of the returned item reaching our warehouse.
5. Matrimony subscriptions
Matrimony plan payments are non-refundable once profile matches have been unlocked or introductions initiated. You can cancel auto-renewal any time from Matrimony → Settings; benefits continue until the end of the paid term.
6. How refunds are paid
- Refunds are issued to the original payment method (UPI, card, netbanking, wallet).
- Typical settlement: 5 - 7 business days from approval to bank credit; UPI usually in 1 - 2 business days.
- Wallet credits are available for reuse instantly if you opt for wallet refund.
7. Failed transactions
If money is debited from your account but the booking did not confirm, Razorpay auto-reverses the debit within 5 - 7 business days. If it does not, email care@dhurandharone.com with the transaction ID and we will trace it with Razorpay.
8. How to raise a refund
- Open Account → Bookings or Orders.
- Select the booking/order and click Cancel or Request refund.
- Choose a reason and confirm.
- Refund is initiated as per the matrix above; you will receive an email and WhatsApp update.
9. Contact & escalation
Support: care@dhurandharone.com
Escalation / Grievance Officer: grievance@dhurandharone.com
Response SLA: 24 hours acknowledgement, 7 business days resolution.