Trust & Safety Center
This page is maintained by the DHURANDHAR team to answer common questions about safety, authenticity, privacy and refunds. It describes the controls we operate today - not promises, not aspirations. Where a control is provided by a partner platform, we say so.
Every pandit, purohit, jyotishi, cook, staff member and temple partner passes a 10-layer background, identity and skill audit before their first booking. Aadhaar + PAN + face-match + police check + reference calls + on-ground field audit. No exceptions.
If a booked service does not happen on time, is materially different from what was promised, or a customer is dissatisfied with cause, we refund in full to the wallet within 24 hours - and re-book at our cost.
Auspicious timings shown across the platform are computed from Surya Siddhanta / Drik Panchang with Lahiri ayanamsa and cross-verified at checkout. Rahu Kalam is flagged automatically. If a partner performs the rite outside the confirmed muhurta window without your consent, it is treated as a service failure.
All-inclusive pricing on the booking screen. No last-minute samagri surcharges, no hidden travel add-ons for pandits within the covered zone, no dark patterns at checkout. GST shown separately, always.
Your kundli, family details, health notes and matrimony data are stored with row-level access control - only you and the specific verified partner on your active booking can see the fields they need. We do not sell, rent or share personal data with third-party advertisers. Ever.
A dedicated human dispute team - not a chatbot - reviews every raised ticket within 72 hours. Decisions favour the customer where evidence is ambiguous. Repeated partner infractions trigger tier downgrade or delisting through our trust-score engine.
The 10-layer partner verification
A partner cannot appear in search, accept a booking, or receive a payout until all ten layers are green. Failing any single one blocks activation. Ongoing behaviour is scored on a live trust index that reflects attendance, complaints, cancellations, and fraud flags - a partner can be tier-downgraded or delisted at any time.
Data & Privacy
Only what's needed to deliver the service you asked for: name, phone, email, address for a home visit, kundli inputs (date/time/place of birth) for a jyotish reading, dietary/health notes for a cook or caregiver, and family details you enter for matrimony. You can view, export or delete any of it from Account → Profile.
No. We do not sell, rent, syndicate or license user data to advertisers, data brokers, or any third party. Aggregate, non-identifiable statistics (e.g., 'X pujas booked this week') may appear in investor decks and public dashboards.
In our primary Indian cloud region with row-level security enforced at the database layer. Only you (signed in as you), and the specific verified jyotishi assigned to your active reading, can read the fields required. Access is logged.
Account → Profile → Delete Account. We erase personal data within 30 days, subject to any statutory retention we're legally required to keep (e.g., GST invoices for 8 years, as per Indian tax law).
Payments are processed by regulated payment gateways operating under RBI guidelines. DHURANDHAR does not store card numbers or UPI credentials on its servers.
For a formal data-protection request under the Digital Personal Data Protection Act, 2023, write to privacy@dhurandharone.com. For a security disclosure, write to security@dhurandharone.com. We acknowledge within 48 hours.
Still unsure?
Every flagship service on DHURANDHAR is backed by a human customer-success team - reachable by phone, WhatsApp, or in-app chat. No IVR mazes. No offshore call centres.